Processing, Ordering, Payments, Deliveries & Returns
Payments
The Queen of Decals accepts card payment via Worldpay
Order Processing
'Processing Time' includes the processing of orders, 'Creation & Drying Time' Please allow 5-7 'Working Days' for all orders to be processed, made & dispatched. This can increase to 10 'Working Days' during busy periods e.g. summer, Christmas and during sales.
That said, I do try to get your orders sent out as fast as possible, if your in a "Rush" for your order, I'm so sorry I cant put you above anyone else, but there is always the option of ordering from one of the Queen Of Decals stockist, who have stock made and ready to go
* PLEASE NOTE 'Processing Time' does not include the Shipping times
UK Orders
All Uk orders are posted using Royal Mail 1st Class Signed for, Royal Mail aims to deliver all items between 1-3 days from posting, but some postcode areas may take longer.
IMPORTANT SHIPPING INFO : Once your package has been posted and the tracking number is updated, you will receive a confirmation with your Tracking Number, it is important to keep this number for future reference should a problem occur. Unfortunately once i have handed over the package to Royal Mail, they are then your service provider, and any delays are completely out of my control, Please understand, I provide every buyer with tracking information, and I cant access any other information about the status of your orders, than you can once its in the postal system. If you are concerned about your order, you can contact Royal mail customer services.
I cannot take responsibly for items lost in transit, and I'm not obliged to issue a refund, refund can only be issued by Royal Mail via 'making a claim online', all packages are insure to the relevant value of the order.
If your order has been marked as 'delivered' by Royal mail and is missing, please check with your neighbours incase its been delivered to the wrong address, contact your local distribution center to see if its there, or you may want to dispute the delivery status and pursue a claim, in this case you can file a claim online
Please also note that processing times must also be taken into account, if you have an urgent order please contact us directly before placing your order to check current processing times.
Delivery, International Orders
Delivery starts from £6.50 for tracked Royal Mail delivery.
Please allow 10 working days from Dispatch for delivery. (please take into account the processing time stated above)
IMPORTANT SHIPPING INFO : Once your package has been posted and the tracking number is updated, you will receive a confirmation with your Tracking Number, it is important to keep this number for future reference should a problem occur. Unfortunately once i have handed over the package to Royal Mail, they are then your service provider, and any delays are completely out of my control, Please understand, I provide every buyer with tracking information, and I cant access any other information about the status of your orders, than you can once its in the postal system. If you are concerned about your order, you can contact Royal mail customer services.
I cannot take responsibly for items lost in transit, and I'm not obliged to issue a refund, refund can only be issued by Royal Mail via 'making a claim online', all packages are insure to the relevant value of the order.
If your order has been marked as 'delivered' by Royal mail and is missing, please check with your neighbours incase its been delivered to the wrong address, contact your local distribution center to see if its there, or you may want to dispute the delivery status and pursue a claim, in this case you can file a claim online
International orders cannot be reported lost/missing in transit until after 20 working days from dispatch.
For a full list of delivery locations, times etc for international orders please see the Royal Mail website.
Terms
These prices are for delivery within England, Scotland, Wales and Northern Ireland.
Delivery costs for other areas are higher & will be calculated at the checkout based on weight/package size.
Delivery outside of the UK is a minimum of £10.00 and may be more depending on destination.
We aim to process your order within 5-7 working days of payment being received, most orders are cleared from the system every working day by 9am, but please allow up to 10 working days to process your order during busy times such as holidays.
PLEASE NOTE – Customer notes regarding ‘safe places’ or alternative delivery addresses cannot be actioned for signed for deliveries.
If you have any questions regarding shipping, please contact me BEFORE placing your order.
Shipping CANNOT be amended after you have checked out.
IMPORTANT SYNOPSIS ABOUT SHIPPING:
Please keep in mind we are not responsible for lost, stolen, misplaced or delayed shipments. Customers will need to open a case with Royal Mail to open an investigation and request compensation.
Please ensure you provide correct and complete delivery information. Lost parcels due to incorrect delivery address and information will not be refunded.
False claims of missing or lost parcels will not be refunded. For example, if Royal Mail confirm delivery of your parcel and you argue that it was not received, you must seek compensation with Royal Mail yourself.
Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with your local customs office for detail information.
INTERNATIONAL: International orders may be subject to import taxes and/or customs duties by your country’s customs department upon arrival. Note, Queen of decals is not responsible for any customs or duty fees, nor will they reimbursed. Please contact your local customs office for more information.
Missing Items & Orders
For any orders with missing contents, please use the contact form on the website, quoting your order number, to inform us of the errors so that they can be rectified.
In the case of damaged packaging/missing items, please contact us as soon as the order is received, including images of the damage and full information of missing items.
If you have received a refund please check your refund email or your paper invoice sent with your order, as this will have the reason.
Returns
In the unlikely event that you’re not totally happy with your order, we’re happy to accept returns – just make sure that you:
- Send them to us exactly as you received them
- Get them back to us within 30 days of receipt
- Include your order number as proof of purchase
We’ll accept returns for any of the following reasons:
- The pieces are of unsatisfactory quality
- The pieces are not as described on-site
In all instances the products must be returned unused in its original packaging.
Please email us queenofdecals@outlook.com
The customer is responsible for return postage costs and items must only be returned to us by post to:
QOD Nail Decals Ltd
Reception Bizspace,
Turner Road,
Nelson, Lancashire,
BB97DR